For the moment the deliveries are possible by the Post office in Colissimo followed, delivery against signature.
Delivery and returns
1. Our delivery terms
Terms and conditions
Our deliveries will be made by DHL EXPRESS and DPD to the address determined by the customer (no address of delivery of a post office box or poste restante will be taken into account and www.federals.fr reserves the right to cancel the command.)
Shipping by LA POSTE in Colissimo followed at the address determined by the customer.
All parcels are delivered against signature.
The actual buyer is the one whose address is mentioned in invoicing.
The buyer can not choose 2 different delivery locations for the same order. In this case, he must place 2 separate orders, with the related shipping costs.
The customer has the possibility to withdraw his order free of charge directly in our shop. He chooses the option "withdrawal in shop" before the payment of his order on our site.
Shipping costs are defined according to the country of delivery. These are indicated prior to the validation of the order.
According to the volumetric weight of the package, delivery charges:
-in France are 10 €
-in Europe are 12.30 € - Europe non EU 21.75 €
-South America 27.10 € - North America 27.10 € - Central America / Antille 30.10 €
The Customer is informed of the total cost of delivery before payment of the total amount of his order.
Customs and taxes
Any order shipped outside France may be subject to any taxes or customs duties whose costs are communicated before delivery, by customs, by DHL or DPD, and are the responsibility of the buyer. It is up to the buyer to inquire about applicable taxes and customs from the authorities of his country.
The delivery time is 24 hours for orders placed in France before noon.
It is 24-48h for orders placed in Europe before noon.
It is estimated between 48 and 72h for orders placed outside Europe.
www.federals.fr will inform the customer by e-mail of the sending of his order and the tracking number of DHL, DPD or the post of his package.
Delivery times (deadlines in working days) are only given as an indication by our carriers DHL, DPD, Post. This implies that the customer can not request the cancellation of the order, claim damages or claim compensation of any kind.
www.federals.fr can not be held responsible for any delay attributable to the carrier and for any reason whatsoever.
In any case, the delivery time can not exceed 30 days.
If the customer has chosen the delivery option "withdrawal in store" then he can come removed his order within 2 hours.
The customer can track his parcel on DHL www.dhl.fr or COLISSIMO www.laposte.fr
or www.dpd .fr with the tracking number communicated during its confirmation of dispatch, in its customer account.
In case of absence of the recipient
-if it is an expedition by the company DHL, DPD: DHL, DPD, files a notice in the customer's mailbox and the customer is contacted by telephone and / or e-mail (if the customer wishes communicate this information during the validation of the order) to offer a second presentation for free. The Customer also has the opportunity to contact DHL companies, DPD, by himself.
-if it is an expedition by La Poste: La Poste files a notice in the mailbox of the Customer indicating the procedure to follow to recover his parcel at the post office nearest to him.
-In the event that the parcel is finally returned to the sender FEDERALS: the buyer will require the payment of new shipping costs. www.federals.fr will not refund the order.
Packages not received
30 days maximum, after the date of collection of your order, you must indicate us any parcel not distributed. After this period, any claim will not be admissible.
Inability to deliver the goods
In case of force majeure or fortuitous event (fire, theft of work tools, bad weather, out of stock with impossibility of replenishment from the manufacturer, accidents, internal or external breakdown, loss of data, strikes of the postal services, means of transport , communication, fuel supply centers, ...), www.federals.fr is relieved of its obligation to deliver.
The customer will of course be kept informed of any cancellation of delivery of his order.
Risks related to transportation
The customer will check the general condition of the package upon receipt. It is recommended to do so in the presence of the carrier. In case of proven degradation of the package and finding missing products, during transport, it is the customer's responsibility to:
-make handwritten reservations, along with his signature, on the carrier's delivery note
refuse, if necessary, the parcel and indicate the reasons for this refusal on the delivery note (to sign also)
-confirm by registered letter with acknowledgment of receipt, dated and signed, the reservations made with the carrier, within four days, from the date of delivery.
-send a copy of these reserves by email to the email address email@example.com or by mail to ICCS FEDERALS 46/203 rue de l'espoir 59100 Roubaix (FRANCE).
Please remember the references of the order and the delivery. Your complaint will be taken into account only if handwritten reserves are indicated on the delivery note and if www.federals.fr has been informed within the given deadlines.
In other words, no claim of any nature whatsoever may be admissible, if the package has been accepted without reservation and if our company has not been informed in the aforementioned conditions.
A postal survey will be opened and its conclusion will or will not result in a refund.
2. Our return conditions
General conditions of return
Any Customer considered as a consumer within the meaning of the Consumer Code, Commander on www.federals.fr has a period of 14 days from receipt of your order to return.
-Returned products must not have been worn
-Mark and security labels must still be attached
-Products must be returned in their original packaging, which must not be damaged
Prepare my return package
-Please enclose with the package any information allowing us to identify you quickly: as a copy of your invoice or a note with your details and / or order number, etc.
-You can reuse the same packaging or use another, provided that it perfectly protects the products. We could refuse the package if the packaging box is too damaged.
Returning your package, step by step
-Thank you to inform us of your intention to return to firstname.lastname@example.org
-The cost of return are your responsibility but we refund you in the form of having on our site. Be sure to keep the proof of return and the invoice because the discount code corresponding to the amount of the return costs will be communicated to you by e-mail upon receipt of the return and the invoice.
Please send your package to the following address:
46/203, rue de l'espérance
The return is the responsibility of the customer but the amount of the costs of return is paid back in the form of credit on our website.
Once the return received and validated for our team, we will refund your order on the account of the card with which the customer had paid for the order or on the Paypal account with which he had paid for his order.
The refund will be made within fourteen days of the date on which Federals received the parcel.
Return of defective products
All the products provided by www.federals.fr benefit from the legal guarantee provided for in articles 1641 and following of the Civil Code.
In addition, the Customer also benefits from the product conformity guarantee provided for in articles L. 211-4 et seq. Of the French Consumer Code.
In case of non-compliance of a product sold, the Customer will have the choice between repair or replacement of the product.
However, if the choice of the Customer results in a cost that is manifestly disproportionate for www.federals.fr, he may proceed according to the modality of his choice.
If the repair and replacement of the product are impossible, the Customer may return the product and be reimbursed the price.
Reimbursement of the price is also possible if the solution requested by the Customer can not be implemented within one month of the buyer's claim.
In all cases, the application of the warranty for non-compliance of the product will take place at no cost to the Customer.
In case of non-compliance of a product sold, it must be returned to the Seller who will take it back, exchange it or refund it.
Replacing a non-compliant product does not extend the warranty period.
All complaints, requests for exchanges or refunds must be made by post or by email at email@example.com